At Physiolab, we believe in the limitless potential of the human body. Our mission is to help you move better, feel healthier, perform better, so that you can focus on what matters to you. We are here to help you reach goals never thought possible and to ultimately create your best self.

Our Process

Step 1


Upon your first visit we will provide a detailed assessment to make an accurate diagnosis of your injury and to determine its root cause. We will listen to your story, discuss your expectations, and together we will determine a plan to achieve your goals.

Step 2


We provide each client a comprehensive treatment plan consisting of a customized combination of hands on treatment, exercise prescription, and education. We will lay down the blueprint for you to reach your goals.

Step 3


Return to play. Return to work. Return to living your life. Level up =)

Jackson Lam

Jackson graduated from the University of British Columbia, where he earned both his Master’s in Physical Therapy and Bachelor of Science.

Since graduating, he has continued to develop professionally through post-graduate courses and mentorship. Most notably, Jackson has completed an additional 3 years of training at the Canadian College of Osteopathy, where he is working towards his Diploma in Osteopathic Manual Practice. In addition, Jackson is certified to practice medical acupuncture and Gunn IMS.

Prior to Physiolab, Jackson had worked in various private clinics in Vancouver, Burnaby, South Surrey, and Port Moody. Jackson’s treatment approach is patient specific and focused around the patient’s goals. He utilizes manual therapy, dry needling, exercise prescription, and client education to help patients return to sports or daily activities. While Jackson enjoys all aspects of physiotherapy, he has a special interest in treating TMJ dysfunction, headaches, neck pain, back pain, and sports injuries. Jackson also has experience with various sports teams in the community, most recently acting as team physiotherapist to the Thunder Club Volleyball under-18 team.

Outside of work Jackson enjoys an active lifestyle; his main hobbies include volleyball, ice hockey, and weight training. He believes in the importance of exercise and the positive impact it has on one’s physical and mental well-being.

Jackson is fluent in English, Cantonese, and has a working knowledge in Mandarin.

Kurt Baker

Kurt is a graduate of the Massage Therapy program at the Vancouver College of Massage Therapy (VCMT).

He spent the last 9 years as a personal trainer and CrossFit Coach. His profound interest in the human body and movement began at a young age when he discovered how to change his body with weight training for football, hockey and lacrosse. He has competed at a high level in all these sports as well as competing at the CrossFit Games in 2014 and CrossFit regionals from 2013-2018.

During that time, he worked with a wide range of clientele ranging from elite national level athletes of multiple sports, to weight loss, to those with the goal of aspiring to get fit. He takes the same inclusive approach to working as a Massage Therapist and enjoys treating patients from all walks of life. Whether that be trying to recover from injuries sustained in a Motor Vehicle accident, Tight Shoulders from working at a desk or Chronic Knee pain in a competitive athlete.

Kurt's goal is to share his passion for wellness with his patients by not only treating, but by educating them on how their body works, how it should move, how to prevent further injuries and ultimately, how to improve performance.

When Kurt is not at the clinic, you can find him training at the local CrossFit gym, playing football or snowboarding one of the local mountains.

Charlotte Telfer-Wan

Charlotte has a passion for health, movement, and enjoys an active lifestyle. Her interests in physical and emotional wellness through movement led her to become a BCAK registered Kinesiologist.

Charlotte studied Contemporary dance and Kinesiology at Simon Fraser University. After graduating she continued her education in Kinesiology, Rehabilitation and Disability Management, Fascial Stretch Therapy (FST & SRT), and Functional Movement Screening (FMS). She also works as a dance teacher and a Stretch Therapist.

Charlotte's goal is to create more enjoyable and educated lives for her clients through various applications of movement. She believes that building trust, comfort, and understanding of our bodies can reduce physical and psychological stress in exercise and performance as well as in everyday life.

When Charlotte isn’t at work you can find her cycling the city, at the barre or lifting one at the gym, hiking a beautiful mountain trail, or enjoying a cup of coffee.

Lisa Nakagawa

Lisa earned her Masters of Physical Therapy and a BSc. in Neuroscience at the University of British Columbia.

Whether it's sport, work, or play - Lisa’s passion is to help you return to what brings you joy. Common areas Lisa treats: thoracic and lumbar spine, ribs, pelvis, hips, knees, feet, and shoulders. She is also a trained Pelvic Floor Therapist and is happy to offer care to all genders (please see Our Services page for a complete list of conditions treated).

Lisa’s treatment methodology considers the whole body using ConnectTherapy™ and the Thoracic Ring Approach™. She will ask for a thorough injury history and assess how you move to find the root cause of your symptoms, then utilize a personalized combination of manual therapy, IMS, and specific exercise prescription to ensure long term benefits of treatment.

Outside of the clinic, Lisa is an avid runner, skier, surfer, backcountry camper, and yogi. She loves the west coast and enjoys exploring BC’s beautiful outdoors.

Lisa looks forward to meeting you and becoming a part of your healthcare team.

Kenneth Lo

Kenneth is a graduate in Masters of Physical Therapy at University of British Columbia, and previously earned a Bachelor of Science at University of Toronto with honors.

Prior to Physiolab, Ken gained valuable experience working in Port Coquitlam and South Surrey. Kenneth is a fellow of the Canadian Academy of Manipulative Therapy (FCAMPT) which is an internationally recognized qualification for further manual therapy education. He is also certified to practice dry needling from Chan Gunn Intramsucluar Stimulation (CGIMS), Acupuncture (CAFCI), and has completed several courses in the McKenzie method of mechanical diagnosis for lower back and neck.

Kenneth has a passion for treating a variety of conditions and injuries including sports injuries, motor vehicle injuries, and work related injuries. He believes that many overuse injuries stem from biomechanical faults, and that once the dysfunction is treated through physiotherapy (manual therapy, exercise, IMS), it can relieve symptoms and pain. Also, treating the dysfunction can prevent one from further injuries and lead to a healthier lifestyle.

Kenneth has volunteered in numerous sporting events including the 2012 BC summer games, 2013 BC Special Olympics, 2014 Burnaby Tennis Open, and also for the Earl Marriott School football.

Outside the clinic, Kenneth is usually at the gym weightlifting, playing soccer, tennis, or golf. He is playing in a few basketball leagues and the summer softball league. Depending on the season, Kenneth likes to be outdoors hiking, camping, or snowboarding in the mountains of beautiful BC!

Kenneth is fluent in English, Cantonese, and has a working knowledge of Mandarin.

Elliott Usher

Elliott Usher is a graduate of the University of British Columbia, where he earned a bachelors of kinesiology and a masters in physiotherapy.

After graduating, Elliott gained experience with the Whitecaps residency program, UBC Athletics as well as being the lead medical for the national women's field hockey team. Elliott's practice is a strong focus hands on treatment through the use of manual therapy, dry needling and exercise prescription. He uses his experience in high level athletics to bring the same standard of care to everyday athletes or workers.

Outside of work Elliott enjoys all disciplines of cycling and you may spot him on a hot lap of Stanley park or cautiously taking on the North Shore's finest mountain bike trails.

Tina Luu

Tina's compassionate and caring nature led her to become an RMT. She is passionate about her work and treats a wide variety of health conditions.

She has a special interest in treating sports related injuries, pre and post-natal, and headaches. Tina graduated from Vancouver College of Massage therapy and has completed continuing education in Myofascial Release Techniques and Infant Massage.

She is a strong supporter of promoting patient-centered care, and encourages her clients to be at the forefront of their recovery.

Tina provides a safe and effective treatment by integrating researched based techniques to promote health and function. Modalities incorporated during a treatment may include: deep tissue, myofascial release, joint mobilizations, active and passive techniques . She also provides self-care recommendations such as stretching, strengthening and movement therapy.

Tina finds balance through spending time with friends, family, sports, caring for the environment, travelling and helping others.

Jennifer Tolentino

Jennifer studied at the University of British Columbia towards a Bachelor’s degree in Kinesiology and a minor in Psychology.

She is passionate about helping others lead healthy lives physically, mentally, and emotionally and is also interested in health policy and health promotion strategies that encourage physical activity and active living within communities.

Jennifer is also passionate about art! In her spare time, she enjoys drawing, painting, writing, making music, and taking pictures.

Allison Yu

Allison completed her Bachelor of Kinesiology and Master of Physical Therapy at the University of British Columbia.

Throughout her education, Allison has had experience working with a wide range of people including competitive and recreational athletes, injured workers, geriatrics, and post-stroke patients. Most notably, Allison worked with the UBC Women’s Volleyball team from 2013-2016 as a student athletic trainer and continues to play recreationally.

Allison uses education, therapeutic exercise, and manual therapy to create an individualized program to assist in achieving your therapy goals. Allison is continuing her education in the Canadian Orthopaedic Division Levels and is working towards completing her training in Clinical Pilates.

Outside of the clinic, Allison’s hobbies include recreational volleyball (indoor and grass volleyball, 2s, 4s, and 6s), going to the gym, and spending time with her friends and family. Allison is looking forward to meeting you and helping you get back to what you love doing.

Alicia Connors

Alicia was born and raised in Victoria BC where she fell in love with health and fitness at a young age which led her to pursue a career as an RMT.

She graduated from the 3000-hour program at the West Coast College of Massage Therapy in December of 2010. She has a competitive background in CrossFit where she competed at the regional level and qualified multi times to compete at the CrossFit Games in 2010, 2011, and 2015.

Prior to the Physio Lab, Alicia practiced at a multi-disciplinary clinic in Victoria BC where she gained experience treating a variety of conditions including: overuse injuries, postural dysfunctions, sports injuries, nerve impingement, pre/post hip replacement, anxiety, and pregnancy massage. Alicia's passion for helping others is evident in her thorough assessments, treatment, and homecare recommendations.

Alicia incorporates a variety of techniques based on her assessments and patient's goals. She specializes in deep tissue massage, functional range release, myofascial release, trigger point release, active and passive stretching. Alicia combines these techniques with a relaxation component to her treatments for an effective and therapeutic experience.

Outside of work you can find Alicia at the gym, exploring Vancouver's outdoor beauty, travelling, and enjoying a good coffee shop!

Lauren Kruger

An interest in athletics, performance, and rehabilitation has led Lauren to her career in massage therapy.

Lauren has gained hands-on experience in treating acute and chronic musculoskeletal and neurological injuries and conditions through her time at WCCMT. Her treatments include a combination of different modalities best suited for each individual. They include Swedish massage, trigger point release, joint mobilizations, myofascial release, and remedial exercise. Patient-centered care is at the forefront of all her treatments.

Katie Wnuk

Katie joined the PhysioLab team from the Fortius Sports Medicine Clinic, where she gained experience working with individuals from the weekend warrior, to high performance athletes.

Enjoying an active lifestyle herself, knowledge of various activity demands and movement patterns allows Katie to help clients return to participation in their activities. Her treatment approach involves a blend of manual therapy, individualized exercise prescription, and dry needling. Katie enjoys working with individuals of all activity levels and values developing a client-therapist partnership in order to achieve her client's treatment goals. Her treatment approach focuses not only on alleviating pain, but correcting muscle imbalance and joint dysfunction in order to prevent future injury.

**Katie is currently not taking ICBC*, WorkSafe, or MSP Billings.** ICBC clients may book with Katie but are advised that they will need to pay privately and submit physiotherapy claims to ICBC independently.

DaYe Jeong

DaYe is Registered Acupuncturist through CTCMA and about to complete 5 year Doctor in Traditional Chinese Medicine program at ICTCMV.

Her other education background includes: Oversea Traditional Chinese Medicine (TCM) internship focusing on Internal medicine, Pain management, and Women’s health at Tzu Chi Hospital in Taiwan. Holistic Nutrition diploma at Institute of Holistic Nutrition. Bachelor of Arts in Sociology and International Relations at the University of British Columbia (UBC)

Her treatment approach includes Acupuncture, Cupping, Point palpation, Electro, and more. Every individual is unique as well as their treatment. She’s here to help you to reach your optimum health not only through acupuncture, but by discussing dietary and lifestyle suggestions-yin and yang balance. Your own journey in life starts within

If you are wondering how to pronounce her name, it’s DaYe rhymes with Kanye West or Christine Daaé (Da-Yeah) if you are a fan of Phantom of the Opera :)