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FAQS

How long will my appointment take?

The length of your appointment will vary depending on your situation. Generally initial appointments take about 30-45 minutes, while follow-up visits take approximately 30 minutes.

How many appointments do I need?

This will vary from patient to patient depending on the type of injury. At your first appointment your physiotherapist will complete an assessment and will be able to give you a much more accurate timeline. While your progress will depend on a variety of factors, it is common to feel improvement after just the first session.

Do I need a doctor’s referral?

While you are not required to bring a doctor’s referral for physiotherapy or massage therapy, some extended health insurance plans may need one for coverage.

What is the cancellation policy?

We ask that you please give 24 hours notice for cancellation of appointments or a service charge of 35$ will be applied.

Do you do direct billing for extended health benefits?

Yes, we can bill on your behalf to most major insurance providers. For your convenience, we provide direct billing to:

  • Pacific Blue Cross/Blue Cross
  • Chamber of Commerce Group Insurance
  • CINUP
  • Cowan
  • Desjardins
  • First Canadian
  • Great West Life
  • Green Shield
  • Industrial Alliance
  • ohnson Inc.
  • Manulife
  • Maximum Benefit
  • Standard Life
  • Sun Life

How should I prepare for my first appointment?

  1. Please arrive 10 minutes before your scheduled appointment to fill out a new patient form and to make the most of your session
  2. Please bring the following:
    • Carecard number
    • Comfortable clothing
    • ICBC patients – claim number and adjuster’s name
    • WSBC patients – claim number and case manager’s name

Where can I park?

There is free parking next to the clinic on Switchmen Street and across the street on Industrial Avenue. In addition, there is West Park Parkade on the northwest corner of Main Street and Switchmen Street, as well as meter parking on 1st Avenue, West of Main Street. We are also just steps away from public transit if you are not driving.